Privacy Policy

Privacy Policy

Authenticity
Effective Date: June 2, 2026

1. Introduction

Welcome to Authenticity ("Authenticity," "we," "us," or "our"), operated by One Love Companies, Inc. We are dedicated to protecting your privacy and providing a safe, transparent, and empowering experience. This Privacy Policy explains how we collect, use, store, process, share, and protect information when you use our mobile application, website, services, content, live events, AI-powered features, and related offerings (collectively, the "App" or "Services").

By using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

2. Information We Collect

We collect only the information reasonably necessary to provide, personalize, protect, maintain, and improve the App experience. The information we collect may include the following categories:

Account Information

When you create or manage an account, we may collect information such as your email address, username, password-related authentication information, subscription status, account preferences, notification settings, and other identifiers needed to operate your account.

App Usage and Performance Data

We may collect technical and usage information related to how the App is accessed and used, including pages or screens visited, features used, session activity, app performance, crash reports, device type, operating system, general location information such as country or region, and other diagnostic or engagement information. We may use analytics and performance tools, including Google Analytics for Firebase or similar services, to help us understand general usage patterns, improve performance, identify bugs, and enhance the user experience.

Challenge, Reflection, Journal, Goal, Insight, and Assessment Data

If you choose to use reflections, journals, quizzes, assessments, challenges, goal-setting tools, insight tools, or similar features, we may collect and store information you voluntarily submit or generate through those features. This may include written reflections, journal entries, assessment responses, challenge selections, daily task progress, goals, insights, uploaded media, AI-generated feedback, summaries, whole-person assessments, and related activity within the App.

AI-Powered Personalization and Whole-Person Assessments

The App may use information you voluntarily provide through reflections, journals, assessments, challenges, goals, insights, daily activity, and related App features to generate personalized AI-powered feedback, summaries, insights, recommendations, challenge support, progress reviews, and whole-person assessments. This may include recurring assessments, such as a 7-day holistic journey review, designed to help users reflect on patterns across mind, body, spirit, relationships, goals, personal growth, and daily lived experience.

Optional Media Uploads

If you choose to upload, record, or submit photos, videos, or audio through the App, we may collect and store that content to provide the requested feature, such as saving it to your profile, attaching it to a reflection or journal entry, preserving challenge progress, or including it in your personal App history.

The App may allow you to upload, record, or save personal content, including journal entries, daily reflections, photos, videos, audio recordings, voice notes, goals, insights, and other materials within your private Profile, Memory Hub, journal history, daily reflections, or challenge history.

Your uploaded content is intended for your private, personal use within the App. We do not claim ownership of your private user-uploaded content. We do not sell, publish, publicly display, market, or otherwise use your uploaded content for advertising or promotional purposes.

We may store, process, transmit, and display your uploaded content only as necessary to provide the App’s features to you, including journaling, daily reflections, challenge tracking, Memory Hub/Profile storage, AI-powered feedback, account support, security, backups, and legal compliance.

To help protect your privacy and the rights of others, please only upload content that you created, own, or have permission to use. This includes photos, videos, music, sound recordings, written materials, screenshots, voice recordings, and other media. Please do not upload copyrighted materials, private communications, another person’s image, voice, or likeness, or any other content unless you have the right or permission to save and use that content within the App.

AI Processing Data

When AI-powered feedback, summaries, insights, or assessments are generated, relevant user-submitted content and related App activity may be securely transmitted to our AI service provider, currently OpenAI, solely for the purpose of generating the requested or App-provided AI response. We do not use your private reflections, journals, assessments, uploaded media, or personal growth content to train our own AI models. OpenAI API data is not used to train OpenAI models by default unless we explicitly opt in to such use.

Payment and Subscription Information

Purchases and subscriptions may be processed by third-party payment providers, such as Apple, Google, Stripe, or similar providers. We may receive limited subscription-related information, such as subscription status, purchase date, renewal status, expiration date, promotional or gift-code status, transaction identifiers, and platform identifiers. We do not receive your full payment card information from app store or payment processors.

Communications and Support Information

If you contact us for support, feedback, account assistance, or other communications, we may collect your contact information and the contents of your communication so we can respond, provide support, troubleshoot issues, improve the App, and maintain appropriate records.

Information You Choose Not to Provide

Certain App features may require particular information in order to function. If you choose not to provide that information, some features may not be available or may not function as intended.

3. How We Use Your Information

We use the information we collect only for legitimate App-related purposes, including the following:

• To provide and operate the App, including creating and managing accounts, providing access to App features, saving progress, supporting subscriptions, delivering content, and maintaining functionality.
• To personalize your experience, including using reflections, journals, assessments, challenge activity, goals, insights, and related App activity to provide personalized feedback, recommendations, summaries, challenge support, progress tracking, and whole-person assessments.
• To generate AI-powered feedback and assessments, including reflective feedback, journal insights, challenge summaries, personalized guidance, and recurring holistic assessments such as 7-day whole-person reviews.
• To track progress and support personal growth, including helping you view completed reflections, journals, assessments, challenges, daily tasks, goals, insights, media, AI feedback, and summaries over time.
• To improve the App through aggregated, anonymized, or de-identified analytics data, including understanding general usage patterns, identifying bugs, improving reliability, refining features, and enhancing the user experience.
• To communicate with you about essential account notices, subscription updates, security alerts, customer support responses, product updates, policy changes, and other App-related communications.
• To protect users and the App by detecting, preventing, or responding to fraud, abuse, security risks, technical issues, illegal activity, violations of our Terms, or threats to the safety of users or others.
• To comply with legal obligations, including responding to lawful requests, enforcing our agreements, complying with applicable laws and regulations, and protecting legal rights.

We do not sell, rent, or trade your private personal growth content. We do not use your private journal entries, reflections, assessments, uploaded media, or AI-generated personal feedback for third-party advertising.

4. AI-Powered Features and Personalized Insights

Authenticity includes AI-powered features designed to support reflection, self-awareness, personal growth, and peaceful and authentic living. These features may analyze information you voluntarily provide through the App, including reflections, journal entries, assessment responses, challenge progress, goals, insights, daily task activity, and related App interactions.

AI-powered features may generate personalized feedback, summaries, patterns, recommendations, progress reviews, challenge summaries, and holistic assessments, including recurring 7-day whole-person assessments. These insights are intended to support self-reflection, education, and personal development.

AI-generated content may be incomplete, inaccurate, or not appropriate for every situation. The App does not provide medical, psychological, psychiatric, therapeutic, legal, financial, or emergency advice. Users should not rely on AI-generated responses as a substitute for professional care, diagnosis, treatment, or crisis support.

If you are experiencing a medical emergency, mental health crisis, thoughts of self-harm, or danger to yourself or others, call emergency services or contact a qualified crisis support provider immediately.

We do not use your private reflections, journals, assessments, uploaded media, or personal growth content to train our own AI models. Our AI service providers process submitted content only as necessary to provide App functionality, subject to their own privacy and security practices.

5. Analytics and App Performance Data

We may use analytics and performance tools, including Google Analytics for Firebase or similar services, to understand how users interact with the App and to improve performance, reliability, safety, and user experience.

Analytics data may include information such as feature usage, screens visited, session activity, device type, operating system, approximate location, crash reports, and other technical or engagement information. We use this information in aggregated, anonymized, or de-identified form whenever reasonably possible.

We do not use analytics tools to view the contents of private journal entries, reflections, assessment responses, uploaded media, or AI-generated personal feedback. We do not use analytics data to sell personal information or target users with third-party advertising.

Analytics providers may process certain technical identifiers or device information according to their own privacy and security practices. We configure analytics tools to support privacy-conscious measurement and retain analytics data only as long as reasonably necessary for App improvement, legal compliance, security, and business operations.

6. Data Storage, Protection, and Security

Your privacy and trust are our highest priorities. We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the features you use, certain information may be stored locally on your device, on secure cloud servers, or through trusted third-party service providers that help us operate the App. This may include account information, saved reflections, journals, assessments, challenge progress, goals, insights, AI-generated feedback, uploaded media, profile history, and whole-person assessments.

We use access controls, encryption where appropriate, and security practices designed to protect user information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and for using appropriate device-level security protections.

7. No Sale, Rental, or Misuse of Personal Data

We do not sell, rent, trade, or misuse your personal information for marketing or commercial purposes. We do not sell your private reflections, journals, assessments, uploaded media, AI feedback, personal growth content, or whole-person assessment data to advertisers or data brokers.

We use your information to provide, protect, personalize, and improve the App and to communicate with you about App-related matters.

8. Third-Party Services

The App may use trusted third-party service providers to help operate, secure, analyze, and improve the App. These may include:

• AI service providers, such as OpenAI, for AI-powered feedback, summaries, insights, and assessments.
• Analytics and performance providers, such as Google Analytics for Firebase.
• Cloud hosting, storage, database, and infrastructure providers.
• Payment and subscription processors, such as Apple, Google, Stripe, or similar providers.
• Live video and event providers, such as ZEGOCLOUD.
• Customer support, email, messaging, and communication providers.

These third-party providers may process information only as necessary to provide their services to us and are subject to their own privacy and security practices. We encourage users to review the privacy policies of relevant third-party services.

We do not authorize third-party service providers to sell your private personal growth content, journal entries, reflections, assessments, uploaded media, AI-generated feedback, or whole-person assessment data.

Affiliate, Referral, and Partnership Tracking

We may work with affiliate partners, influencers, referral partners, creators, advertising partners, or partnership platforms, including Impact.com or similar providers, to help promote the App and measure the effectiveness of our marketing campaigns.

When you click an affiliate link, referral link, promotional link, advertisement, or creator link, we and our service providers may collect or process limited attribution information, such as referral source, campaign identifier, affiliate or partner ID, device or browser information, app install activity, subscription or purchase status, transaction identifiers, timestamps, and related performance data.

We use this information to attribute referrals, prevent fraud, measure campaign performance, calculate commissions, manage partnerships, and improve our marketing efforts.

We do not share your private journal entries, daily reflections, uploaded media, assessment responses, AI-generated personal insights, challenge history, or Memory Hub/Profile content with affiliate partners for their own use.

Affiliate partners may receive limited reporting information necessary to confirm eligible referrals, conversions, commissions, refunds, chargebacks, or campaign performance. This may include aggregated or transaction-level attribution data, but not your private personal growth content.

Affiliate, referral, and advertising technologies may use cookies, tracking links, device identifiers, pixels, server-to-server tracking, or similar technologies. Where required by law, we will provide appropriate notice, consent choices, or opt-out options.

9. Your Rights and Choices

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to:

• Access certain personal information we maintain about you.
• Update or correct your account information.
• Request deletion of your account and associated personal information, subject to legal, security, operational, or legitimate business retention requirements.
• Opt out of non-essential communications.
• Manage device permissions, such as camera, microphone, notifications, and media access, through your device settings.
• Request information about how your personal information is collected, used, or disclosed, where required by applicable law.

To exercise any privacy rights or make a privacy-related request, please contact us at support@authenticityguide.ai. We will respond in accordance with applicable laws.

10. Children’s Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us at support@authenticityguide.ai.

11. Sensitive Information and User-Submitted Content

The App is designed for personal reflection and growth. Users may choose to share personal or sensitive information in journals, reflections, assessments, or other features. Please use care when deciding what information to submit.

You should not submit emergency medical information, crisis communications, highly sensitive personal information, or information about others unless you are comfortable with that information being processed to provide the App experience. The App is not designed for emergency response, clinical diagnosis, medical treatment, or crisis intervention.

12. Illegal Activities and Policy Violations

While we respect user privacy, if we are notified by legal authorities or credible third parties of illegal activities, safety risks, security threats, abuse, or violations involving the App, we reserve the right to take appropriate action, including:

• Restricting, suspending, or terminating access to the App, with or without refund where permitted by law.
• Preserving or disclosing information when reasonably necessary to comply with legal obligations, enforce our terms, protect users, or respond to lawful requests.
• Reporting activity to appropriate legal authorities if required by law or necessary to protect the safety, rights, or property of users, the public, or One Love Companies, Inc.

We take such matters seriously and will act in accordance with applicable legal obligations.

13. Live Event Recordings

We may host live video meetups, classes, guided sessions, Q&A sessions, or other live events through our platform, powered by third-party service providers such as ZEGOCLOUD or similar services. These events may be recorded for the benefit of our community and for later viewing by subscribers.

By participating in a live session, including by enabling your video, audio, or chat, you consent to the recording of your participation. If you do not wish to appear or be heard in a recording, you may keep your video and audio off and avoid submitting chat messages during the event.

By appearing, speaking, or voluntarily contributing content during an event, you grant One Love Companies, Inc. and Authenticity a worldwide, royalty-free, perpetual license to record, reproduce, display, distribute, and make available that content to subscribers and users through the App or related services, even if you later cancel or terminate your subscription.

Recordings may include your likeness, voice, name, and shared contributions, including chat messages, if voluntarily provided. These recordings may be retained as part of our content library and may not be deleted upon cancellation of your subscription.

Recordings are processed and stored with the assistance of third-party service providers under arrangements designed to support the confidentiality, integrity, and security of the recordings.

14. Business Transfers and Future Ownership

If One Love Companies, Inc., Authenticity, or substantially all of our assets are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, user information may be transferred as part of that transaction.

If such a transfer occurs, the receiving party will be required to honor the commitments in this Privacy Policy unless users are notified of changes and given choices where required by law.

15. Data Retention

We retain personal information only for as long as reasonably necessary to provide the App, maintain your account, support subscriptions, comply with legal obligations, resolve disputes, enforce agreements, protect users, maintain security, and support legitimate business operations.

If you request deletion of your account, we will delete or de-identify associated personal information in accordance with applicable law, subject to information we are required or permitted to retain for legal, security, backup, fraud prevention, accounting, tax, dispute resolution, or legitimate operational purposes.

Some information, such as live event recordings that include voluntary participant contributions, may be retained as company content as described in this Privacy Policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, business practices, App functionality, AI features, analytics practices, or other operational needs.

When significant updates are made, we will notify users through the App, by email, or by other appropriate means. Your continued use of the App after any changes become effective constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, feedback, or privacy-related requests, please contact us at:

Authenticity / One Love Companies, Inc.
25 First Ave. SW STE A
Watertown, SD 57201
Email: support@authenticityguide.ai